FAQ's
Frequently Asked Questions
Orders & Shipping
Q: How long does shipping take?
A: Shipping times vary depending on your location. Orders within the DACH region typically take 3-5 business days. International orders may take 7-14 business days.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our shipping partner’s website.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over €50 within the DACH region.
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Products
Q: Are your products safe for all hair types?
A: Yes, our products are specially formulated to be safe and effective for all hair types, especially curly and textured hair.
Q: Are your products cruelty-free?
A: Absolutely! All our products are cruelty-free and made without animal testing.
Q: Can I return a product if it doesn’t work for me?
A: Yes, we have a 30-day satisfaction guarantee. If you're not happy with your purchase, please contact us to arrange a return or exchange.
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Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other popular payment options, including Klarna for DACH region customers.
Q: Is my payment information secure?
A: Yes, all payments are processed through secure, encrypted systems to protect your information.
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Returns & Refunds
Q: How do I initiate a return?
A: Please contact our customer service team at [your email] with your order number and reason for the return. We’ll guide you through the process.
Q: How long does it take to process a refund?
A: Refunds are typically processed within 5-7 business days after we receive the returned item.
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Contact Us
Q: How can I reach customer support?
A: You can contact us via email at [support@yourstore.com] or through our contact form on the website. We aim to respond within 24 hours.
Q: Do you have a physical store?
A: We’re an online store only, but we deliver quickly to ensure you get your products as soon as possible.
Orders & Shipping
Q: How long does shipping take?
A: Shipping times vary depending on your location. Orders within the DACH region typically take 3-5 business days. International orders may take 7-14 business days.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our shipping partner’s website.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over €50 within the DACH region.
---
Products
Q: Are your products safe for all hair types?
A: Yes, our products are specially formulated to be safe and effective for all hair types, especially curly and textured hair.
Q: Are your products cruelty-free?
A: Absolutely! All our products are cruelty-free and made without animal testing.
Q: Can I return a product if it doesn’t work for me?
A: Yes, we have a 30-day satisfaction guarantee. If you're not happy with your purchase, please contact us to arrange a return or exchange.
---
Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other popular payment options, including Klarna for DACH region customers.
Q: Is my payment information secure?
A: Yes, all payments are processed through secure, encrypted systems to protect your information.
---
Returns & Refunds
Q: How do I initiate a return?
A: Please contact our customer service team at [your email] with your order number and reason for the return. We’ll guide you through the process.
Q: How long does it take to process a refund?
A: Refunds are typically processed within 5-7 business days after we receive the returned item.
---
Contact Us
Q: How can I reach customer support?
A: You can contact us via email at [support@yourstore.com] or through our contact form on the website. We aim to respond within 24 hours.
Q: Do you have a physical store?
A: We’re an online store only, but we deliver quickly to ensure you get your products as soon as possible.